Practice E-Tips on Human Resources

Office Policies & Procedures

• Are Your Patient Charts "Missing in Action?"  
• Communications in the Medical Office: Four Steps to Problem Solving
• Delegating Prescriptive Authority — to How Many?   
• Destroy Medical Records Securely
• Develop a No-Show Policy - and Use It  
• Do's and Don'ts of Unemployment Insurance Claims and Appeals  
• Don't Let Your Office Policy Manual Gather Dust  
• Enforce Your Work Schedules or Pay Overtime  
• Establish Cost Controls in Your Practice  
• Fees for Copying Medical Records   
• Four Keys to an Enforceable Collections Policy  
• How Can I Prevent Embezzlement in My Practice?  
• How to Handle Patient Confrontations  
• How to Win an Unemployment Insurance Hearing
• It Takes a Team to Produce a Good Claim  
• Make Physician Training in Coding Methods Part of Your Practice  
• Make That First Impression Count  
• Medication Errors: A Preventable Risk
• New OSHA Deadline: Training About Hazardous Materials   
• New Certification Needed for Physicians Who Give DOT Physicals   
• New HIPAA Forms You Must Use  
• Notice to Patients When You Leave a Practice Has Gray Areas  NEW
• Notifying Your Patients When You Leave a Practice   
• Preventing Embezzlement  
• Problems With Front Desk Collections?  
• Put These Plans in Writing  
• Stop Embezzlement Before It Starts  
• Talk So Others Will Listen  
• Test your office for patient confidentiality  
• The Pros and Cons of Lockboxes  
• These Workplace Posters Should Be on Your Walls  NEW
• Timing for Annual Mammograms
• Top Three Reasons Embezzlement Occurs     
• Training Under OSHA's Bloodborne Pathogens Standard  
• Try Out These Time-Savers  
• Use Exit Interviews to Boost Employee Retention 
• Use Medication Reconciliation to Prevent Errors
• Use Telephone Scripts for Best First Impression and Efficiency   
• What's Up on Your Walls?  
• What’s Your Policy for Unused Paid Time Off?  
• Your DEA Number, Insurance Plans, and You

Office Staff

• Can I Convert an Hourly Employer to a Salary?   
• Delegating Prescriptive Authority — to How Many?   
• Difficult to Keep Front Office Staff?  
• Does the Family and Medical Leave Act Apply to Your Practice?
• Eight Reasons Your New Employee Didn’t Work Out   
• Enforce Your Work Schedules or Pay Overtime  
• Guidelines for Notifying Employees of the Closing or Selling of a Practice  
• Hiring a Nonphysician Practitioner? First Step: Set Parameters   
• How to Win an Unemployment Insurance Hearing
• Interview Candidates the Smart Way   
• Is Your Practice at Risk for One of These Employee Embezzlement Schemes?  
• Job Descriptions: More Than Just for Hiring  
• Job Screening Checklist   
• Make Annual Employee Reviews More Productive  
• Overwhelmed by Overtime?  
• PAs and APRNs: How Do These Midlevels Differ?  NEW
• Survey data provide benchmark for staff salary levels  
• Tips for Hiring Right in Your Practice Office  
• Tips on Hiring the Best "Biller"
• Top Three Reasons Embezzlement Occurs
• Try These Budget-Friendly Ways to Motivate Your Staff   
• Use Exit Interviews to Boost Employee Retention  
• What Good Employees Want  
• What Is the Right Staffing Level for Your Practice?  

Patient Service

• Appearance isn't everything, but it definitely leaves a lasting impression
• Crossing the Language Barrier: It's More Than Just Words  
• Enhancing the Office Experience for Your Patients
• Help Patients Make Wise Choices About Treatment Options   
• How to Handle Patient Complaints  
• How to Handle Patient Confrontations  
• Maintain an Attitude of Respect and Helpfulness Toward Patients  
• Make That First Impression Count
• Notice to Patients When You Leave a Practice Has Gray Areas  NEW
• Notifying Your Patients When You Leave a Practice    
• Satisfy Patients and Boost Your Bottom Line   
• Ten Tips for Effective Voice-Mail Messages  

Resources

• Our Free E-Book Can Help Improve Your Practice  
• Talk So Others Will Listen 
• TMA Knowledge Center: Got Questions?  

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