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Try this three-step assertive response to patients who become angry,stubborn, manipulative,and even abusive.

Top Three Reasons Embezzlement Occurs - 08/05/2025

Medical practices suffer from one of the highest embezzlement rates of all service industries.Several factors can contribute to embezzlement. The top three are opportunity, pressure, and rationalization.

Preventing Embezzlement - 08/05/2025

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Data Provides Benchmark for Staff Salary Levels - 08/05/2025

Data provides benchmark for staff salary levels

Job Descriptions: More Than Just for Hiring - 08/05/2025

Hiring a new employee? Start by writing a job description. Here’s what to include and how it can work for you beyond the hiring process.

OIG Tips for Recognizing Questionable Consultants - 08/04/2025

OIG Tips for Recognizing Questionable Consultants

What’s a Good Way to Measure Physician Productivity? - 07/29/2025

An effective way to measure physician productivity is in relative value units (RVUs). Monitoring physician productivity can be one element in tracking a practice’s financial health.

Articles and Papers on Legal Issues - 05/22/2025

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Risk Management - 03/20/2025

Practice e-Tips on Risk Management

These Workplace Posters Should Be on Your Walls - 09/03/2024

Along with any decorative prints or motivational signs that might adorn the walls in the employees-only areas of your practice, posters about up to a dozen lawsmust be on display.

The Secret Handshake: TMA Experts Identify Medical Documentation Missteps - 05/06/2024

TMA experts help identify medical documentation missteps that may lead to payment and prior authorization denials.

Staff Recruitment - 01/22/2024

Personalized recruiting of qualified staff for front office, billing, clinical, and management positions. We provide assistance with job descriptions, résumé review and evaluation, reference and background checks, on-site interviews and training.

Revenue Cycle Assessment Training - 01/22/2024

A TMA consultant will provide training to assist the practice in developing policies and procedures for effective billing and collections processes.

Revenue Cycle Assessment - 01/22/2024

A TMA consultant will conduct a review of your business office operations that focuses on front desk procedures, billing, collections and revenue cycle improvement. We will identify opportunities for improvement of billing processes and procedures.

On-site Training - 01/22/2024

This service for physicians and staff is customized for your practice’s specific needs. Discover what these hands-on training sessions cover.

Human Resources Services - 01/22/2024

While having sound and consistent hiring practices will help your practice attract candidates, keeping them takes a lot more effort. A TMA practice management consultant can assist with human resource challenges.

Financial Management Services - 01/22/2024

Having sound financial policies and processes can help your practice attain a steady cash flow, maintain healthy collection ratios, increase staff efficiencies, and boost your overall bottom line.

Embezzlement Risk Review - 01/22/2024

Medical practices are especially vulnerable to embezzlement because they are typically cash businesses run by a close-knit staff that the physician tends to regard as “family.” You can protect your practice by establishing a formalized system of controls for monitoring money.

Custom Services - 01/22/2024

In today’s complex health care environment, no two practices are exactly alike. Let TMA Practice Consulting customize an innovative solution for you.

Checklist for Closing or Selling a Practice - 08/30/2023

Checklist for Closing or Selling a Practice

Enhancing the Office Experience for Your Patients - 08/30/2023

Enhancing the Office Experience for Your Patients

Who Will Run Your Practice If You Can’t? - 08/23/2023

You might have given thought to what would happen to your solo practice and your family in the event of your death, but what if you have a serious accident or illness and are unable to work for, say, several months?

Recruitment After COVID: Help From TMA’s Practice Management and Consulting Services - 07/10/2023

With help from TMA’s practice management and consulting services, staffing challenges provide an opportunity for practices to grow and become more business savvy.

How Can I Prevent Embezzlement in My Practice? - 10/11/2022

Medical practices are largely cash businesses and have the highest embezzlement rate of any service industry. Every medical practice, regardless of size, specialty or location, is a potential victim of employee theft and embezzlement.