The Value of Customer Service
Patients increasingly see themselves as consumers of health care and look to their physician for better, more efficient, and more effective service. Recognizing the value of excellent patient service is a critical component of medical practices' success. What behavior is likely to aggravate patients the most?
- Not being greeted or being ignored by front office personnel;
- Rude telephone treatment: long or abrupt holds or unreturned phone calls
- General disrespect of people's time such as long waits or overbooking
- Customer Service Training: TMA practice consultants can provide your practice staff and physicians with a customized training session to improve your customer service skills and practice image.
Tools & Resources