Patient/Customer Service

The Value of Customer Service

Patients increasingly see themselves as consumers of health care and look to their physician for better, more efficient, and more effective service.  Recognizing the value of excellent patient service is a critical component of medical practices' success. What behavior is likely to aggravate patients the most?

  •  Not being greeted or being ignored by front office personnel;  
  •  Rude telephone treatment: long or abrupt holds or unreturned phone calls  
  •  General disrespect of people's time such as long waits or overbooking


COVID-19 Resources 

Can You Hear Me Now? Communicating Across the COVID-19 PPE Chasm 

Fight Vaccine Hesitancy With These Physician Tips 

Give This COVID-19 Symptom Tracker to Your Patients  

Hang This Sign on Your Door to Keep Patients and Staff Safe   

Navigate Sensitive Conversations Virtually With TMA’s Help 

Talk to Patients About: Vaccine Adverse Event Reporting System (VAERS)

Use This Permission Letter to Excuse COVID-19 Patients from Work or School




  • Customer Service TrainingTMA practice consultants can provide your practice staff and physicians with a customized training session to improve your customer service skills and practice image.   


Tools & Resources 

Last Updated On

October 20, 2021

Originally Published On

October 12, 2010