Risk Management

Articles and Papers on Legal Issues - 01/29/2019

Articles And Papers-Misc. Medical Records


Can You Recognize Embezzlement Red Flags? - 06/28/2018

It happens again and again: A physician is blind-sided by the discovery that a long-time, trusted employee has had his or her fingers in the practice till for several years. Often in retrospect, the signs were there, if only the physician had recognized them.


Did That Employee Quit, or Did You Fire Her? - 11/08/2017

The question of whether an employee quit or was fired is very important if the ex-employee files for unemployment benefits. It determines who has the burden of proof in the case. These tips from the Texas Workforce Commission can help you keep the onus of proof off you.


Your EHR Is Watching You - 10/31/2017

 Document, document, document. This is the mantra you follow carefully in creating your medical records. Bear in mind, though: Your electronic medical record is doing some documenting of its own.  


Verify Auditor Credentials - 10/20/2017

Be careful about who gets access to your medical records, and to which ones.


Who Will Run Your Practice If You Can’t? - 09/13/2017

You might have given thought to what would happen to your solo practice and your family in the event of your death, but what if you have a serious accident or illness and are unable to work for, say, several months?


Solve Conflict With These Four Steps - 08/31/2017

When patients’ emotions are high, their logic is low. To solve a conflict with a patient, you need lower the patient’s emotional level so you can negotiate a reasonable solution.


Our Free E-Book Can Help Improve Your Practice - 05/11/2017

Over the past eight years, we've packaged nuggets of vital practice management information into TMA Practice E-Tips . Now we're publishing the very best e-tips on the Internet as free TMA e-books.


Fraud, Waste, and Abuse Training: Not Just for Medicare Advantage Plans - 01/27/2017

Medicare requires annual fraud, waste, and abuse training for physicians contracted with any Medicare Advantage plan and their staff. But all practices should provide this type of training to all employees, regardless of health plan participation, says TMA.


Accommodation of Persons With Limited English Proficiency - 01/24/2017

On Aug. 8, 2003, the Department of Health and Human Services (HHS) Office for Civil Rights (OCR) published the controversial Revised HHS LEP Guidance (“Guidance”).[1] This document outlines the responsibility that health care providers who receive federal assistance have with regard to treating patients with Limited English Proficiency (LEP.


Nine Do’s and Don’ts for Enforcing Office Policies - 12/07/2016

Having office policies is one thing. Enforcing them fairly and consistently is another. By failing to do the latter, you risk losing unemployment claims.


Follow-Up Failures Are Risky - 12/06/2016

Missed appointments and failures to follow up pose some of the greatest legal risks for physicians. Here are some risk-management tips for your practice.


OIG Tips for Recognizing Questionable Consultants - 11/21/2016

OIG Tips for Recognizing Questionable Consultants


How to Apologize Like You Mean It - 11/15/2016

Everybody makes mistakes. Physicians — even the best, most well-intentioned ones — make mistakes. Regardless of the nature of the mistake, you must take steps to correct it, and that includes apologizing. But it’s important to do it right, or you may make matters worse.


Accommodation of Persons With Limited English Proficiency (LEP) - 09/29/2016

On Aug. 8, 2003, the Department of Health and Human Services (HHS) Office for Civil Rights (OCR) published the controversial Revised HHS LEP Guidance (“Guidance”).[1] This document outlines the responsibility that health care providers who receive federal assistance have with regard to treating patients with Limited English Proficiency (LEP.


What Patients Want: Doctors Who Listen - 06/23/2016

Mastering these four communication tasks can result in happier,healthier patients.


Patients Define Quality Differently From Physicians - 06/23/2016

Patients Define Quality Differently From Physicians


Maintain an Attitude of Respect and Helpfulness Toward Patients - 06/23/2016

Maintain an Attitude of Respect and Helpfulness Toward Patients


How to Handle Patient Confrontations - 06/23/2016

Try this three-step assertive response to patients who become angry,stubborn, manipulative,and even abusive.


How to Handle Patient Complaints - 06/23/2016

When a patient raises a complaint, the staff’s best course of action is a coherent, concise response that preserves patient confidence and satisfaction.


Enhancing the Office Experience for Your Patients - 06/23/2016

Enhancing the Office Experience for Your Patients


Crossing the Language Barrier: It’s More Than Just Words - 06/23/2016

Do you have non-English speaking patients? Here are suggestions for working with translators.


Are Your Patients Satisfied? Ask Them. - 06/23/2016

Are Your Ppatients Satisfied? Ask Them.


When Personalities Collide in the Medical Office - 06/23/2016

When Personalities Collide in the Medical Office


Top Three Reasons Embezzlement Occurs - 06/23/2016

Medical practices suffer from one of the highest embezzlement rates of all service industries.Several factors can contribute to embezzlement. The top three are opportunity, pressure, and rationalization.