Risk Management

Instructions for Deleting Data Elements on NPI Applications - 11/19/2021

Step-by-step instructions to delete data elements on NPI applications


Stop Embezzlement Before It Starts - 10/28/2021

Embezzlement occurs in medical practices more often than you might think. Follow these tips to reduce the potential for cash embezzlement in your practice.


Patient Notification During Practice Transition - 10/28/2021

Patient Notification During Practice Transition


These Workplace Posters Should Be on Your Walls - 10/28/2021

Along with any decorative prints or motivational signs that might adorn the walls in the employees-only areas of your practice, posters about up to a dozen lawsmust be on display.


Sample Letter: Physician Discontinuing Practice - 09/24/2021

Letter for Physician Discontinuing Practice


What Patients Want: Doctors Who Listen - 09/23/2021

Mastering these four communication tasks can result in happier,healthier patients.


How to Handle Patient Complaints - 09/23/2021

When a patient raises a complaint, the staff’s best course of action is a coherent, concise response that preserves patient confidence and satisfaction.


Maintain an Attitude of Respect and Helpfulness Toward Patients - 09/23/2021

Maintain an Attitude of Respect and Helpfulness Toward Patients


Paying Employees for Lunch Break - 09/08/2021

Does your practice have clear policies regarding rest and meal breaks for hourly (nonexempt) employees?


Top Three Reasons Embezzlement Occurs - 09/08/2021

Medical practices suffer from one of the highest embezzlement rates of all service industries.Several factors can contribute to embezzlement. The top three are opportunity, pressure, and rationalization.


Avoid Embezzlement by Managing Staff Responsibilities - 09/08/2021

One way to protect your practice from embezzlement is by separating financial responsibilities among your staff so they become accountable to each other.


Preventing Embezzlement - 09/07/2021

Preventing Embezzlement


Hiring a Nonphysician Practitioner? First Step: Set Parameters - 08/20/2021

Establishing general practice parameters for NPPs in your practice makes the employment arrangement a smoother one.


Develop a No-Show Policy — and Use It - 12/12/2019

Develop a no-show policy — and use it


Consent For Treatment of Minors - 11/22/2019

Consent For Treatment of Minors


How to Handle Patient Confrontations - 10/29/2019

Try this three-step assertive response to patients who become angry,stubborn, manipulative,and even abusive.


Are Your Patients Satisfied? Ask Them. - 10/29/2019

Are Your Ppatients Satisfied? Ask Them.


Don’t Try This at Work: Security Risk Analysis Is Not a Do-It-Yourself Project - 08/02/2019

Medicare’s Merit-Based Incentive Payment System (MIPS) requires practices to conduct a security risk analysis at least once a year. HIPAA requires at least one analysis, and annual check-ups are considered a best practice. Many physicians find out through these reports that their practices have a lot of work to do to keep patient records safe.


Watch for These ID Theft Red Flags - 05/30/2019

New identity theft prevention rules from the Federal Trade Commission (FTC) — called the Red Flag Rules — likely apply to your practice. The compliance date is Aug. 1, 2009.


HIPAA: Are You Prepared for a Lost Laptop or Smartphone? - 05/30/2019

Even if the only work-related activity is accessing your email, you may have PHI on your phone right now. Lost and stolen devices are the No. 1 reason for patient data breaches of more than 500 records.


HIPAA: Are You Prepared for a Business Associate Breach? - 05/30/2019

Business associate breaches can be the most costly type of breach and present some of the highest risk because you don't have insight or control over the business associate's security or policies.


Can You Recognize Embezzlement Red Flags? - 06/28/2018

It happens again and again: A physician is blind-sided by the discovery that a long-time, trusted employee has had his or her fingers in the practice till for several years. Often in retrospect, the signs were there, if only the physician had recognized them.


Did That Employee Quit, or Did You Fire Her? - 11/08/2017

The question of whether an employee quit or was fired is very important if the ex-employee files for unemployment benefits. It determines who has the burden of proof in the case. These tips from the Texas Workforce Commission can help you keep the onus of proof off you.


Your EHR Is Watching You - 10/31/2017

 Document, document, document. This is the mantra you follow carefully in creating your medical records. Bear in mind, though: Your electronic medical record is doing some documenting of its own.  


Verify Auditor Credentials - 10/20/2017

Be careful about who gets access to your medical records, and to which ones.