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Develop a No-Show Policy — and Use It - 12/12/2019

Develop a no-show policy — and use it


Don’t Hold Patient Credit Balances Past 30 Days - 12/11/2019

Have lingering patient credit balances on your books? Here’s how the law says to handle them.


Articles and Papers on Legal Issues - 11/25/2019

Articles And Papers-Misc. Medical Records


Consent For Treatment of Minors - 11/22/2019

Consent For Treatment of Minors


How to Handle Patient Confrontations - 10/29/2019

Try this three-step assertive response to patients who become angry,stubborn, manipulative,and even abusive.


Are Your Patients Satisfied? Ask Them. - 10/29/2019

Are Your Ppatients Satisfied? Ask Them.


Practice E-Tips on Human Resources - 10/24/2019

E-Tips on Human Resources


Don’t Try This at Work: Security Risk Analysis Is Not a Do-It-Yourself Project - 08/02/2019

Medicare’s Merit-Based Incentive Payment System (MIPS) requires practices to conduct a security risk analysis at least once a year. HIPAA requires at least one analysis, and annual check-ups are considered a best practice. Many physicians find out through these reports that their practices have a lot of work to do to keep patient records safe.


Watch for These ID Theft Red Flags - 05/30/2019

New identity theft prevention rules from the Federal Trade Commission (FTC) — called the Red Flag Rules — likely apply to your practice. The compliance date is Aug. 1, 2009.


Ten Rules for E-Mail Etiquette - 05/30/2019

Ten Rules for E-Mail Etiquette


HIPAA: Are You Prepared for a Lost Laptop or Smartphone? - 05/30/2019

Even if the only work-related activity is accessing your email, you may have PHI on your phone right now. Lost and stolen devices are the No. 1 reason for patient data breaches of more than 500 records.


HIPAA: Are You Prepared for a Business Associate Breach? - 05/30/2019

Business associate breaches can be the most costly type of breach and present some of the highest risk because you don't have insight or control over the business associate's security or policies.


Can You Recognize Embezzlement Red Flags? - 06/28/2018

It happens again and again: A physician is blind-sided by the discovery that a long-time, trusted employee has had his or her fingers in the practice till for several years. Often in retrospect, the signs were there, if only the physician had recognized them.


Did That Employee Quit, or Did You Fire Her? - 11/08/2017

The question of whether an employee quit or was fired is very important if the ex-employee files for unemployment benefits. It determines who has the burden of proof in the case. These tips from the Texas Workforce Commission can help you keep the onus of proof off you.


Your EHR Is Watching You - 10/31/2017

 Document, document, document. This is the mantra you follow carefully in creating your medical records. Bear in mind, though: Your electronic medical record is doing some documenting of its own.  


Verify Auditor Credentials - 10/20/2017

Be careful about who gets access to your medical records, and to which ones.


Cellphone Policy Minimizes Distractions - 10/19/2017

A few simple rules about using personal cellphones in a medical office can help each workday run efficiently and professionally.


Working Through the Generation Gap - 09/29/2017

The differences between the millennial generation and older generations isn’t black and white. The nuances are important to understand if you are looking to hire millennials for your office or to work with them on your health care team.


Who Will Run Your Practice If You Can’t? - 09/13/2017

You might have given thought to what would happen to your solo practice and your family in the event of your death, but what if you have a serious accident or illness and are unable to work for, say, several months?


Solve Conflict With These Four Steps - 08/31/2017

When patients’ emotions are high, their logic is low. To solve a conflict with a patient, you need lower the patient’s emotional level so you can negotiate a reasonable solution.


Practice Staff: The More You Give, the More You Get - 05/26/2017

As a small practice, your competition for good employees is stiff, and your need for highly productive, stable staff is great. To succeed on both fronts comes down to an important factor: You have to offer a salary and benefits that are competitive in your market.


Use Exit Interviews to Boost Employee Retention - 05/24/2017

Use Exit Interviews to Boost Employee Retention


Tips for Selecting a Quality Employee - 05/24/2017

Hiring the right people for your medical practice office staff can be challenging, but careful preparation for the interviews and evaluation helps. Follow these tips for successful hiring.


What Makes a Good Boss? - 05/17/2017

Answer the questions in this infographic to see if you’re great, good — or need to work on your leadership and management skills — plus, pick up a few good tips.


Our Free E-Book Can Help Improve Your Practice - 05/11/2017

Over the past eight years, we've packaged nuggets of vital practice management information into TMA Practice E-Tips . Now we're publishing the very best e-tips on the Internet as free TMA e-books.