No-show appointments not only have a direct impact on revenue but also can disrupt your day. When developing office policies and procedures, include a no-show policy that addresses patient notifications as well as shows documented proof of the absence in the patient's chart. Consider these suggestions as a way to decrease your rate of no-shows.
Improve your relationship with your patients. A strong relationship with patients strengthens the bond they feel toward your practice. One way to build this commitment is by sending birthday cards or annual appointment reminders to patients.
Strive to provide timely access. Pay close attention to your appointment availability. According to the American Medical Association, the average wait time is 9.5 days for all medical specialties. To accommodate patients' needs, use a waiting list to fill appointment slots that become available due to a patient canceling or rescheduling.
Remind patients. A key role in reducing no-shows is to remind patients of their appointments. Consider an automated telephone messaging system that pulls patient demographic information directly from your schedule and allows patients to confirm or cancel their appointment directly from their telephone keypad.
Although you will always have no-shows, following these simple tips may help reduce the frequency. What makes the difference in a practice's average no show-rate is how an office helps patients avoid missing appointments.
Need help standardizing office processes like this one? Contact TMA Practice Consulting today for a diagnostic review of your medical practice.
Reviewed May 27, 2014
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Last Updated On
June 03, 2016