The Best Front Desk: Transforming Customer Service
Make a good first impression, and an even better lasting impression. Give your front desk staff the training they need to build strong communication, telephone, and conflict resolution skills that will keep your patients coming back.
TMA offers over 65 courses with ethics credits. Whether you enjoy earning CME in person and in real-time with colleagues, want instant delivery on over 40 publications, or need to earn CME on your own time through our 20 on-demand webinars, get it here.
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Enjoy earning CME in person or in real-time with colleagues? Register for a TMA seminar or live webinar!
Need practice help, physician wellness, or ethics with CME? Download many publications instantly.
No time to attend a TMA seminar? Check out TMA's variety of on-demand webinars.
Prefer to listen on the go? Purchase a podcast and earn CME while traveling or taking a walk.
Learning to unleash your negotiation power can result in better contracts and more money to your bottom line. Many physicians feel they can’t negotiate from a place of strength or simply don’t know where to begin. The lessons in this seminar will help empower you to take control.
Learn how to self-monitor for states of stress and burnout and implement mindfulness-based stress reduction techniques for your well-being and that of your patients. This workshop will teach appreciative inquiry 4D cycle techniques to utilize during self-appraisal. Attendees will learn resilience strategies for maintaining work-life balance.
More than 80 percent of patients start their search for a doctor on the internet. If you Google your specialty and city, does your practice show up? If so, how far down the page? Whether you like it or not, your online reputation already has been created for you. Learn how to take control and customize online review pages, leverage socialmedia, and deploy the latest marketing tactics to reach a new generation of patients.
No sale of a medical practice is exactly like another. Your sale of your practice will be unique to you. But the sales process itself, though daunting, follows a predictable path. It starts with valuation — how much is your practice worth? — and proceeds through structuring the sale and negotiating with the buyer to documenting the transaction and signing the sales contract. If you are thinking about selling your practice, read this book first!
This activity discusses the ethical responsibilities of physicians to evaluate tobacco use at every clinical encounter. It also reviews patient stages of change and physician strategies for smoking cessation, as well as commonly used pharmacotherapies and brief tobacco cessation counseling.
The changing medical culture towards collaborative care requires physicians to engage in new models of communication. Physician leadership can shape and guide efforts by their staff and colleagues to improve communication and provide safe and ethical care. This module discusses physician interaction domains as they apply to implementing collaborative care.
Keep your practice running at full-steam with the latest, enhanced edition of TMA’s Policies and Procedures Guide. TMA’s Policies and Procedures guide contains more than 200 up-to-date sample policies and procedures, tools, sample letters, forms, and HIPAA Manual to customize for your practice.
The Patient-Centered Medical Home (PCMH) is a model of care that emphasizes care coordination and communication to transform primary care into "what patients want it to be." Understand what transforming your primary care practice into a medical home will do for your practice and your patients.
Medicare’s future penalty and incentive programs under the MACRA Merit-Based Incentive Payment System differ substantially from current programs. Understand the impact of these changes before you decide if MACRA participation will be worth it for you, how to choose quality measures to report, and what the new composite scoring is all about.
With the risk of data breaches come potential HIPAA violations. While ransomware can disable your practice by encrypting your patient data, making it inaccessible until you pay a ransom, you can take steps to protect your practice. This course will tell you how to mitigate the risk and respond appropriately if you experience a breach or ransomware demand.
Check out other CME activities from around the state. All providers are either accredited by the Texas Medical Association (TMA) or by the Accreditation Council for Continuing Medical Education (ACCME).
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Search for CME activities registered for ABA’s Maintenance of Certification program (ABA MOCA), ABIM’s Maintenance of Certification program (ABIM MOC), and ABP’s Maintenance of Certification program (ABP MOC) by organizations accredited within the ACCME system that enter data into ACCME’s Program and Activity Reporting System (PARS).
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