Let Your Patients Know You Use Telemedicine


During the COVID-19 public health emergency, many state and federal waivers were put in place to help expand the use of telemedicine.  

That was all good news as many practices struggled financially because of decreased in-person patient visits. As you continue to use telemedicine, it’s important to let your patients know about it. 

So if you are offering these services, be sure your patients know they can see you without coming into the office. Send a message through your patient portal, place a notice on your website, and alert patients who call for an appointment. 

It’s also a good idea to update your profile with all your contracted payers so patients who look on those sites know that you are now accepting patients for telemedicine visits.   

Below are the links to update your profile for various payers. You may choose to start with your Council for Affordable Quality Healthcare (CAQH) profile or your credentialing service provider. 

Medicare does not have a place to indicate to patients whether you see patients via telemedicine. Use some of the methods mentioned above to let your Medicare patients know you can now see them virtually.  

It’s important to know that payment varies by each insurer, so refer to the Texas Medical Association's matrix, which includes payer policies for telemedicine services. TMA continues to update the chart as new information becomes available. 

If you would like more help using telemedicine to care for your patients, visit TMA's Telemedicine Resource Center

Last Updated On

June 14, 2021

Originally Published On

April 23, 2020

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