Let Your Patients Know You Use Telemedicine
By David Doolittle


As shelter-in-place orders continue in Texas, patient demand for care via telehealth is increasing exponentially. 

To make telemedicine more available, many state and federal rules and regulations regarding telehealth have changed temporarily during the COVID-19 public health emergency, including payments for certain types of visits. 

That’s all good news if you or your practice is struggling financially because of decreased in-person patient visits. But it doesn’t mean much if your patients don’t know about it. 

So if you are offering telemedicine, be sure your patients know they can see you without coming into the office. Send a message through your patient portal, place a notice on your website, and alert patients who call for an appointment. 

It’s also a good idea to update your profile with all your contracted payers so patients who look on those sites know that you are now accepting patients for telemedicine visits.   

Below are the links to update your profile for various payers:  

You may choose to start with your Council for Affordable Quality Healthcare (CAQH) profile or your credentialing service provider. 

It’s important to know that payment varies by each insurer, so refer to TMA’s matrix of payer policies for telemedicine services, which we are updating as new information becomes available. 

If you would like more help using telemedicine to care for your patients, TMA has published a webinar, Telemedicine During COVID-19, that explains terminology and the Centers for Medicare & Medicaid Services’ changes, such as what codes you can bill during this time. 

TMA’s Practice Viability Toolkit also has a wealth of information and resources on telemedicine, including:

  • Technology;
  • Using telemedicine across state lines;
  • Prescribing controlled substances;
  • Coding and billing, including coding telehealth visits, virtual check-ins, audio-only evaluation and management services, and place-of-service and modifiers; andEducating patients. 

You can find more on TMA’s Telemedicine web page, Practice Viability web page, and COVID-19 Resource Center.

CPT copyright American Medical Association. All rights reserved. 

Last Updated On

April 30, 2020

Originally Published On

April 23, 2020

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David Doolittle


(512) 370-1385

Dave Doolittle is editor of Texas Medicine and Texas Medicine Today. Dave grew up in Austin, where he attended culinary school as well as the University of Texas. He spent years covering Central Texas for the Austin American-Statesman newspaper. He is the father of two girls, a proud Longhorn, and an avid motorsports fan.

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