Greenway Clients Entitled to Free EHR Upgrade After Fraud Settlement
By David Doolittle


Electronic Health Record (EHR) vendor Greenway Health has been ordered to offer its clients free upgrades to its latest version of Prime Suite as part of a settlement in a multimillion-dollar fraud case.

Last week, the Department of Justice ordered Greenway to pay $57 million to settle allegations that the company concealed from Drummond Group, its certifying entity, that the 2014 edition of its “Prime Suite” did not fully comply with the requirements for certification, among other charges.

As part of a five-year corporate integrity agreement, Greenway is required to offer clients a free upgrade or convert data to another EHR vendor free of charge.

The Texas Medical Association in January received a complaint from a Texas physician who claimed Greenway had charged him $11,200 to copy patient data onto a disk.

Soon after reaching out to TMA, the physician said the company waived all but $200 in fees.

It is not acceptable business practice for an EHR vendor to block or terminate your access to your patient’s information. You can find more information in TMA’s white paper: Accessing Electronic Information: Know Your Rights

If you have questions about EHRs or other office technologies, contact TMA’s health information technology department at (800) 880-5720 or hit[at]texmed[dot]org, or check out TMA’s online Health Information Technology Resource Center.

Last Updated On

February 12, 2019

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David Doolittle


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Dave Doolittle is editor of Texas Medicine and Texas Medicine Today. Dave grew up in Austin, where he attended culinary school as well as the University of Texas. He spent years covering Central Texas for the Austin American-Statesman newspaper. He is the father of two girls, a proud Longhorn, and an avid motorsports fan.

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