EHR Vendors Behaving Badly; What Can You Do?
By David Doolittle


Have you had a problem with your electronic health record (EHR) vendor not following through on its contractual obligations? 


What should you do if a vendor closes its doors, and you can’t get in touch with the vendor or access your patient records? 

What happens when it becomes impossible to transfer records from your old EHR vendor to your new vendor? 

Any of these scenarios can happen to you, and many practices don’t know how or where to get help.

Here are some things you may want to consider: 


  • Know your rights. According to the HIPAA Privacy and Security Rule, vendors cannot block or terminate access to your patients’ information. 
  • Look at your EHR contract and review all obligations before signing. Consider having an attorney who specializes in EHR and technology contracts review it if you have a dispute to see if you should consider legal action. 
  • Keep any emails and other correspondence that you have with your vendor. Document everything you’ve done in an attempt to resolve the issue. Keep a file with all of the documentation.  


In addition, you can file complaints and reports with these state and federal agencies: 



The Texas Medical Association offers members free technology contract review services from Coker Group. Evaluations alert you to potentially unfavorable terms and conditions. 

Find out more at, or contact the HIT Helpline by calling 800-880-5720 or emailing hit[at]texmed[dot]org.

Last Updated On

August 27, 2018

Originally Published On

August 20, 2018

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David Doolittle


(512) 370-1385

Dave Doolittle is editor of Texas Medicine and Texas Medicine Today. Dave grew up in Austin, where he attended culinary school as well as the University of Texas. He spent years covering Central Texas for the Austin American-Statesman newspaper. He is the father of two girls, a proud Longhorn, and an avid motorsports fan.

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