Patient/Customer Service

The Value of Customer Service

Patients increasingly see themselves as consumers of health care and look to their physician for better, more efficient, and more effective service.  Recognizing the value of excellent patient service is a critical component of medical practices' success. Access the TMA articles and resources below that focus on customer service.

 Articles

• How to Handle Patient Complaints
• Maintain an Attitude of Respect and Helpfulness Toward Patients
• Solve Conflict With These Four Steps
• Use These Four Steps With Irate Patients
• What Patients Want: Doctors Who Listen

Practice Services

• Practice Operations Toolkit
  For more efficient operational outcomes, use this tool to evaluate and refine processes, policies, and procedures.

Tools & Resources 

• Patient Satisfaction Survey