FIND A PHYSICIAN
Selling/Closing a Practice
Starting a Practice
Courses and Publications
The Value of Customer Service
Patients increasingly see themselves as consumers of health care and look to their physician for better, more efficient, and more effective service. Recognizing the value of excellent patient service is a critical component of medical practices' success. What behavior is likely to aggravate patients the most?
Not being greeted or being ignored by front office personnel;
Rude telephone treatment: long or abrupt holds or unreturned phone calls
General disrespect of people's time such as long waits or overbooking
Communications in the Medical Office: Four Steps to Problem Solving
Communicating With Patients Who Are Deaf or Hard of Hearing
Crossing the Language Barrier: It’s More Than Just Words
Do You Have to Provide a Translator?
Enhancing the Office Experience for Your Patients
Fees for Copying Medical Records
Help Medicaid Patients Keep Appointments With Free Rides
Help Patients Make Wise Choices About Treatment Options
Higher Efficiency for Treatment and Referrals
How to Tell Patients About Your Online Practice Tools
New Technologies Help Build Strong Patient Relationships
Patients Define Quality Differently From Physicians
What Patients Want: Doctors Who Listen
Customer Service Training
TMA practice consultants can provide your practice staff and physicians with a customized training session to improve your customer service skills and practice image.
How to Handle Patient Complaints
Tools & Resources
Patient Satisfaction Survey
TMA Knowledge Center
Print this page
Comment on this (Must be logged in to comment)
TMA Comment Policy
Text Only 2000 character limit
Looking for more?
Schedule a Consult
Hire a TMA practice management consultant
In this time of huge changes in healthcare, don’t go it alone.
Caring for Patients in a Time of Change
Visit the TMA Blog
Meet the TMA Staff
County Medical Societies
Just for ...
Residents and Fellows
New to Texas
401 West 15th Street, Austin TX 78701 Phone (800) 880-1300 (512) 370-1300
Copyright © 1999-2013 Texas Medical Association. All Rights Reserved.