At what point should you begin accommodating your patients who prefer you contact them exclusively by e-mail?
First ask yourself if you can integrate e-mail communication into your existing office processes while continuing to meet your standards of quality, safety, and efficient patient care. Next, consider the current insecure environment of most e-mail. Before e-mailing a patient, be sure to obtain a written waiver from the patient acknowledging the privacy risk but requesting e-mail contact anyway. Remember, this is the patient’s option, not yours.
If you are not ready to fully embrace secure online communications, it probably is best for you to stick with traditional methods.
Content reviewed: 6/03/2009
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