United Overpayment Notices Go Paperless as of Sept. 23
By Amy Lynn Sorrel

Beginning Sept. 23, UnitedHealthcare (UHC) will no longer mail overpayment notification letters for most of its Medicare Advantage and commercial health plans, shifting them instead to its digital portals. 

The changes apply to: 

  • Notifications that UHC paid too much on a processed claim; 
  • Acknowledgment of requests to review an overpayment determination; and 
  • Decisions on reconsideration reviews and next steps. 

The shift also includes letters sent by Optum – UHC’s health care services subsidiary – for “payment accuracy reviews they perform on behalf of UnitedHealthcare. It does not include overpayment letters sent by any other vendor. Those letters will continue to be mailed,” the insurer said.  

The announcement also excludes UHC’s Medicaid plans. 

Physicians will be able to access the overpayment notifications electronically in one of three ways, via: 

Details on each of the aforementioned channels can be found in UHC’s announcement. Texas Medical Association experts recommend physicians check the electronic portals regularly for overpayment notifications.  

For questions, contact UnitedHealthcare Provider Services at (877) 842-3210, 7 am to 5 pm CT, Monday through Friday. 

Last Updated On

September 07, 2022

Originally Published On

September 07, 2022

Related Content

Insurance

Amy Lynn Sorrel

Associate Vice President, Editorial Strategy & Programming
Division of Communications and Marketing

(512) 370-1384
Amy Sorrel

Amy Lynn Sorrel has covered health care policy for nearly 20 years. She got her start in Chicago after earning her master’s degree in journalism from Northwestern University and went on to cover health care as an award-winning writer for the American Medical Association, and as an associate editor and managing editor at TMA. Amy is also passionate about health in general as a cancer survivor, avid athlete, traveler, and cook. She grew up in California and now lives in Austin with her Aggie husband and daughter.

More stories by Amy Sorrel