Review Cigna Patient Feedback Before It Goes Public
By Ellen Terry

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Now is the time to preview your patients’ reviews that will appear in myCigna.com provider directories starting in early 2020 – or you can opt out of having your patient reviews published in Cigna’s directories. 

Since April, Cigna has been asking your patients – after you file a claim for their preventive care or specialty office visit – if they would recommend you to their family and friends. The specialty visits queried are for dermatology, ophthalmology, pediatrics, primary care, and telehealth. Cigna verifies and vets the reviews. 

To see any reviews you may have:

  • Log in to CignaforHCP.com.
  • Under Latest Updates: View your patient reviews, click on “Learn more.” 
  • Ask the person your practice assigned as its Cigna website access manager for access to patient reviews. 
  • Once you are granted access, see your reviews by logging into CignaforHCP.com > Working with Cigna > Patient Reviews.

You can request removal of a review if you think it’s inappropriate or inaccurate, Cigna said, and if it agrees, it will remove the feedback. Cigna did not provide a deadline for such requests. You also can request online to respond globally (not to a specific patient) through Cigna. A Cigna representative will call you to vet and walk you through posting your response, which will appear in the provider directory.

“Posting a response can show you are paying attention,” said Steve Levine, Texas Medical Association communications vice president, “but physicians also must be careful to comply with HIPAA and other privacy laws if they choose to respond.”

Read additional general information from TMA on protecting your online reputation.

If you have questions about Cigna’s review program or need help gaining access to your reviews, call Cigna at (800) 853-2713.

Last Updated On

December 13, 2019

Originally Published On

December 13, 2019

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Ellen Terry

Project Manager, Client Services

(512) 370-1391

Ellen Terry has been writing, editing, and managing communication projects at TMA since 2000. She hails from Victoria, Texas; has a journalism degree from Texas State University; and loves to read great fiction. Ellen and her husband have two grown sons and a couple of cats.

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