Go Paperless With UHC Document Vault
By Ellen Terry


Looking for ways to reduce the amount of paper your practice uses? 

One way is to digitally receive claim and prior authorization letters for UnitedHealthcare (UHC) commercial and Medicare patients through UHC’s Document Vault, rather than by mail. 

Letters are available in your Document Vault the day they’re generated. Users in your office will see only the reports and correspondence they are authorized to see (based on their Optum ID number). 

With their Optum ID, users sign into Document Vault on the UHC portal, Link. With the Paperless Delivery Options tool, you can set up daily or weekly email notifications that alert staff members to new letters that have been added to your Document Vault; you can specify different email addresses for each type of letter. 

The Texas Medical Association’s payment specialists continuously review health care payment plans’ newsletters and updates for items important to Texas physicians. Texas Medicine Today periodically publishes key excerpts from those newsletters that you might have missed. 

If you have questions about billing and coding or payer policies, contact the specialists at paymentadvocacy[at]texmed[dot]org for help, or call the TMA Knowledge Center at (800) 880-7955. TMA members can use the TMA Reimbursement Review and Resolution Service (formerly known as the Hassle Factor Log program) to help resolve insurance-related problems. Visit www.texmed.org/GetPaid for more resources and information. 

Last Updated On

September 25, 2020

Originally Published On

April 22, 2019

Related Content


Ellen Terry

Project Manager, Client Services

(512) 370-1391

Ellen Terry has been writing, editing, and managing communication projects at TMA since 2000. She hails from Victoria, Texas; has a journalism degree from Texas State University; and loves to read great fiction. Ellen and her husband have two grown sons and a couple of cats.

More stories by Ellen Terry