Texas is No. 2 in the nation in the number of people enrolled in high-deductible health plans – and payment responsibilities have increasingly shifted from insurers to consumers. For practices today, effectively communicating a patient’s financial responsibilities is becoming more vital.
The Texas Medical Association’s free webinars can help prepare you and your practice for those conversations.
Patients who choose high-deductible health plans may still assume they are responsible only for a copay. It also can be difficult for them to determine a physician’s in-network status, what services are covered, or their portion of a bill.
TMA’s latest CME programs, Strategies to Improve Patient Collections and Helping Patients Navigate Insurance Coverage, emphasize clear, compassionate communication when speaking to patients about payment. After all, patients are more engaged when your staff is comfortable talking about benefits, and patients understand what they are paying for – and why.
These short webinars are designed to help practice staff easily understand the complexities inherent in insurance plans. They also include a simple worksheet to estimate a patient’s financial responsibility.
For more help, visit the TMA Billing and Coding Resource Center and explore other CME titles, such as What You Need to Know to Evaluate Your Billing Process and Rx for Success: Patient-Centered Communication for Physicians, Managers, and Staff.
As with most of TMA’s CME programs, Strategies to Improve Patient Collections and Helping Patients Navigate Insurance are free for TMA members and their practice staff thanks to a generous sponsorship by the Texas Medical Association Insurance Trust.
Last Updated On
November 25, 2019