Humana Physician Portal to Retire in October
By Ellen Terry

1.30 EHR vendor

Humana will shutter its secure provider portal on Oct. 3. To continue or begin working with Humana online, prepare now by registering for the Availity Provider Portal if your practice doesn’t already have an account. 

Refer to this quick reference guide for registration tips, or take a free webinar about the Availity portal.

  • Not sure if you have an account? If your practice’s tax identification number (TIN) is already registered, the registration results screen will give you a contact number and customer ID to help you identify your Availity administrator.
  • If you don’t have an account, designate a staff member as an Availity administrator to register for a new account. This should be someone with the legal authority to sign agreements for the practice, or that person’s designee. The administrator then can add users for the practice and maintain its access permissions

Humana will continue to make many resources available to physicians without a user ID and password on To learn more, visit

Request Radiology Preauthorizations Online

When you request preauthorization for your Humana patient’s diagnostic imaging (e.g., CT scan, MRA, MRI, nuclear stress test, PET scan, or SPECT scan), the benefit management company HealthHelp performs the review through its Consult Online service. Take this tutorial to learn how to request, schedule, and follow up on imaging services and treatment plans with Consult Online. For more information, email Consult Online at RCSupport[at]HealthHelp[dot]com or call (800) 546-7092.

Source: Humana’s Your Practice, August 2018

The Texas Medical Association’s payment specialists continuously review health care payment plans’ newsletters and updates for items important to Texas physicians. Texas Medicine Today periodically publishes key excerpts from those newsletters that you might have missed.

If you have questions about billing and coding or payer policies, contact the specialists at paymentadvocacy[at]texmed[dot]org for help, or call the TMA Knowledge Center at (800) 880-7955. TMA members can use the TMA Hassle Factor Log to help resolve insurance-related problems. Visit for more resources and information.

Last Updated On

August 27, 2018

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Ellen Terry

Project Manager, Client Services

(512) 370-1391

Ellen Terry has been writing, editing, and managing communication projects at TMA since 2000. She hails from Victoria, Texas; has a journalism degree from Texas State University; and loves to read great fiction. Ellen and her husband have two grown sons and a couple of cats.

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