Ombudsman a Tool for Behavioral Health Patients


The Texas Health and Human Services Commission (HHSC) has created an ombudsman position to help your behavioral health patients understand their rights.

The ombudsman will help both uninsured and insured patients access behavioral health services while also tracking and reporting how insurance companies are ensuring parity in providing benefits.

HHSC’s website has more information on accessing behavioral health services, including publications on patients’ rights, how patients can access services through their health plans, and other tools and resources.

The ombudsman was a requirement of House Bill 10, a law passed last year that expanded the Texas Department of Insurance's power to enforce how health insurance plans offer mental health and substance abuse benefits. The bill was authored by Rep. Four Price (R-Amarillo) and supported by the Texas Medical Association.

Patients can contact the ombudsman by calling (800) 252-8154 from 8 am to 5 pm (CT) Monday through Friday, or they can submit complaints online.

Last Updated On

June 01, 2018

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