Does your practice have a written patient payment policy that clearly states patient payment options and the consequences of not paying? Do you enforce your policy, or do you tend to allow exceptions?
If your practice is wishy-washy about your payment policy, you essentially are allowing each patient to make his or her own policy. What other business allows its customers to decide when and how they will pay?
First of all, the Texas Legislature mandates that physicians develop written payment policies and post a notice that these policies are available for review. An estimate of the charges for services or supplies must be available upon request, and an itemized statement of charges must be provided to patients within 10 days of a request.
But, above all, a written payment policy gives your staff a clear path to follow when collecting fees from patients. They can even practice explaining its terms to patients and responding appropriately to patients’ requests for exceptions. With a firm policy to back them up, staff will be more successful at collecting patient fees.
When applied consistently, a written policy also lends credibility to your collection efforts. By stating its terms in language patients can understand, the policy averts frustration and confusion among patients. They are less likely to dispute their bill when the options and consequences of not paying are laid out in advance.
And, finally, a properly written policy can ensure regulatory compliance within your practice.
TMA can help:
Published Oct. 28, 2016
TMA Practice E-Tips main page
Last Updated On
December 05, 2016
Originally Published On
October 28, 2016