Customer Service Assessment

Patients increasingly see themselves as consumers of health care and look to their physician for better, more efficient, and more effective service. Recognizing the value of excellent customer service is a critical component of medical practices' success.

A TMA consultant will conduct an objective analysis of a patient’s experience by “mystery shopping” your office. We evaluate the patient’s experience from the initial phone call through an on-site office visit and identify key areas of concern and areas for improvement.   

CLICK HERE to submit an online Request for Proposal for your practice.

If you have any questions, contact TMA Practice Consulting at (800) 523-8776 or e-mail TMA Practice Consulting. 

Last Updated On

October 25, 2016