Putting Patients First

To request items on the following hot topics list, please contact the TMA Knowledge Center by calling (800) 880-1300, ext. 1550 or (512) 370-1550; fax (512) 370-1634, or e-mail reference[at]texmed[dot]org .  


Forging the doctor-patient partnership. Topeka, KS : Menninger, 1993. Videorecording, CME credit available: 1 hour. Category 1 AMA/PRA ($20).

Risk management in clinical practice: specific strategies for effective communication (NCME no. 722) . Secaucus, NJ : Network for Continuing Medical Education, 1997. Videorecording, CME credit available until 10/10/00: Up to 1 hour. Category 1 AMA/PRA (Free).


Leebov, Wendy. Patient satisfaction: a guide to practice enhancement . Oradell, NJ : Medical Economics, 1990.

Sobrun, Cheryl. 100 ideas for better patient relations in registration, billing, and collections . Gaithersburg, MD : Aspen Publications, Inc., 1997.

Stewart, Moira, et al. Patient-centered medicine : transforming the clinical method . Thousand Oaks, CA : Sage Publications, 1995.

Journal Articles

Adams J, Murray R. The general approach to the difficult patient . Emerg Med Clin North Am 1998 Nov; 16(4): 689-700.

Bower P. Understanding patients: implicit personality theory and the general practitioner . Br J Med Psychol 1998 Jun; 71 (pt 2): 153-63.

DiMatteo MR. The role of the physician in the emerging health care environment. West J Med 1998 May; 168(5):328-33.

Farber NJ, Novack DH, O'Brien MK. Love, boundaries, and the patient-physician relationship . Arch Intern Med 1997 Nov 10; 157(20): 2291-4.

Feldman DS, Novack DH, Gracely E. Effects of managed care on physician-patient relationships, quality of care, and the ethical practice of medicine: a physician survey . Arch Intern Med 1998 Aug 10-24; 158(15):1626-32.

Gilligan T, Raffin TA. Physician virtues and communicating with patients . New Horiz 1997 Feb; 5(1): 6-14.

Gross DA, Zyzanski SJ, Borawski EA, Cebul RD, Strange KC . Patient satisfaction with time spent with their physician. J Fam Pract 1998 Aug; 47(2):133-7.

Kroenke K. Patient expectations for care: how hidden is the agenda ? Mayo Clin Proc 1998 Feb; 73(2):191-3.

Orr RD. Treating patients from other cultures. Am Fam Physician 1996 May 1; 53(6):2004-6.

Marvel MK, Doherty WJ, Weiner E . Medical interviewing by exemplary family physicians . J Fam Pract 1998 Nov; 47(5):343-8.

Meryn S. Improving doctor-patient communication. Not an option, but a necessity . BMJ 1998 Jun 27; 316(7419):1922.

Neufeld VR. Physician as humanist: still an educational challenge . CMAJ 1998 Oct 6; 159(7): 765-9.

Last Updated On

June 10, 2010

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