Satisfied patients are less likely to sue their physician. Studies support this fact. The most important predictors of patient satisfaction, studies show, are the interpersonal aspects of care, especially those relating to patient-physician communication. This can be as simple as asking "What are your questions or concerns?" vs. "Do you have any questions?"
TMA offers three ways you can learn to put good communication skills to work for you and your patients (and you can earn continuing medical education credits):
- Communication Skills — Why Bother? is a home study course (PDF publication) in the TMA Education Center that shows you how better communication makes your patients not only happier but also healthier – and reduces stress for you. This course also is available as a live presentation upon request; contact Sharon Chicano at TMA at (800) 880-1300, ext. 1343, or email Sharon Chicano (1 AMA PRA Category 1 CreditTM; 1 ethics credit).
- "Patients, Physicians, and Social Media" is a recorded webinar in the TMA Education Center that takes a closer look at interacting with patients via email, Facebook, Twitter, and blogs. Patients expect this. Learn about legal and ethical issues physicians face when using social media to communicate with patients (1 AMA PRA Cat. 1 CreditTM; 1 ethics credit).
If you have questions or need help with registering for any of these, contact the TMA Knowledge Center by telephone at (800) 880-7955 or by email.
Action, May 1, 2012