Patient/Customer Service

The Value of Customer Service

Patients increasingly see themselves as consumers of health care and look to their physician for better, more efficient, and more effective service.  Recognizing the value of excellent patient service is a critical component of medical practices' success. Access the TMA articles and resources below that focus on customer service.



  • Customer Service TrainingTMA practice consultants can provide your practice staff and physicians with a customized training session to improve your customer service skills and practice image.   


Tools & Resources 

Last Updated On

August 30, 2023

Originally Published On

October 12, 2010