Time-of-Service Payment

Instructions for requesting articles.

Journal Articles

Newland K, LeMay R. Using technology to improve patient collections. Revenue-cycle Strateg. 2008 Dec;5(12):4-5. 

Horton LK. Developing a mission-compatible, time-of-service collections program. Med Group Manage J. 1993 Jan-Feb;40(1):54-8, 60-1. 

Jacobs RV. Collecting at time of service. Revenue-cycle Strateg. 2008 Aug;5(8):7. 

Hajny T. Time-of-service payment: customer service and cash management. J Med Pract Manage. 2001 Sep-Oct;17(2):83-5. 

Souza M, McCarty B. From bottom to top: how one provider retooled its collections. Healthc Financ Manage. 2007 Sep;61(9):66-73. 

Hajny T. Accounts receivable cash management: it all happens at the point-of-service. J Med Pract Manage. 2000 Sep-Oct;16(2):77-8.


To request items on the following hot topics list, please contact the TMA Knowledge Center  by calling (800) 880-1300 , ext. 1550 or (512) 370-1550 ; fax (512) 370-1634 , or e-mail the  reference desk

If you are a TMA member, you can view online articles as follows:

1. If you have accessed the library's e-Resources for Members Only before, and your computer is set to accept cookies, your computer will have saved a cookie to let you view full-text of articles marked below by clicking on links provided.

2. If you are new to accessing the center's e-Resources:

A. Go to the  TMA Knowledge Center Journals and Databases . Register for a username and password or, if you are already registered, enter your username and password previously established to reach the licensed online databases. Minimize the Internet browser that you opened through this process. 

B. Return to this page with hyperlinked citations.


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