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The Centers for Medicare & Medicaid Services (CMS) may soon ask you what you think of the job that TrailBlazer Health Enterprises, the Texas Medicare carrier, is doing. CMS has begun the fourth annual Medicare Contractor Provider Satisfaction Survey (MCPSS) of Medicare fee-for-service contractors who process and pay more than $280 billion in Medicare claims each year. CMS says the results, which will be reported in July, will help it improve services.
CMS is sending the 2009 survey, designed to be completed in about 20 minutes, to about 30,000 randomly selected physicians and other health care professionals, suppliers, and institutional facilities that serve Medicare beneficiaries across the country. Those selected to participate in the survey will be notified this month. Physicians and providers can submit their responses via a secure Web site, mail, fax, or over the telephone.
TrailBlazer and other contractors will be measured against performance targets on the 2009 MCPSS as part of their contract requirements.
Action, Jan. 6, 2009
Last Published: 1/6/2009 Print this page
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