Make Sure Novitas Can Open Your CDs

If you need to send medical records to Novitas Solutions, the Medicare payer for Texas, make sure Novitas can access the encrypted information.

Novitas reports receiving encrypted CDs without passwords and is thus unable to view the records. Novitas says you can email the password to SECUREPSWD@novitas-solutions.com

Novitas asks that you include the following information in your email:

  • Subject line: CD Password, [Beneficiary Name/Provider Name]; and
  • Body of email: List the provider name, provider transaction account number (PTAN), document control number/internal control number applicable to the CD, and password.

If you do not send the password, Novitas will make up to three attempts to contact you for the information. Failure to obtain the password from you will impact (most likely not in the way you'd like) Novitas' review of the claim for which you sent the records.

Consider sending your files to Novitas by fax-to-image rather than CD. Fax to (877) 439-5479, available 24/7.

Novitas Improves Website Navigation

You may have noticed some refinements to the Novitas website. Now as soon as you select Jurisdiction H (JH) from the home page, a pop-up box will prompt you to select Part A or Part B. This will result in your seeing information specific to JH and Part B. For example, the roll-out menus on the left navigation bar will be customized to Part B.

Published March 11, 2014

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