Where Can I Get More Questions Answered?

Because Texas chose not to launch its own marketplace, the federal government will run the exchange here and serve as the main resource for information and enrollment.

Right now, you can go online to Healthcare.gov and CuidadoDeSalud.gov. and find checklists, videos, and other resources to get ready for open enrollment, although actual plans and price comparisons won’t be available until Oct. 1. That’s when you’ll actually apply, too, but you can get ready now. A toll-free call center is available to help answer questions 24 hours a day, seven days a week at 1-800-318-2596. There also will be people available in your local community known as navigators to help with the enrollment process beginning in October. (See “Where can I get help signing up?”)

Blue Cross and Blue Shield of Texas also launched a campaign called “Be Covered Texas” to help Texans understand the federal health reform law and navigate the new insurance marketplace in Texas. Call 866-427-7492 Monday through Friday 8 a.m. to 5 p.m. Central Time, or go online any time to BeCoveredTexas.org.

If you have questions about insurance you already bought in Texas or receive through your employer here, you can contact the Texas Department of Insurance at (800) 578-4677 or http://www.tdi.texas.gov/index.html.

If you think you are eligible for Medicaid or CHIP, you can contact the Texas Medicaid Program at (800) 252-8263 or http://www.hhsc.state.tx.us/medicaid/.

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