HHSC Changes Medicaid ID Card Policy

The Texas Health and Human Services Commission (HHSC) has changed its mind and will continue to automatically mail new Medicaid ID cards when a client changes medical or dental plans. On May 31, HHSC said it would send a new card only when the client requests one or orders one from www.YourTexasBenefits.com.

But on June 4, the commission reversed the decision. "Based on feedback from providers concerned about validating client eligibility, HHSC will not be implementing this policy change," the commission said in a statement. "Clients will continue to receive a new ID card whenever changes are made to his or her plan. The Health and Human Services Commission apologizes for any confusion this policy change has caused."

For more information, call (855) 827-3747.


Action, June 14, 2013


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