Tips for Contacting Novitas’ via Phone or Mail

If you are still getting used to navigating Novitas’ interactive voice response (IVR)  phone system at (855) 252-8782, and its mailing addresss, here are a few helpful hints from the Medicare contractor.

  • You do not need to enter the # key after entering your provider transaction access number (PTAN). Just speak or key your PTAN.
  • Use the Alphanumeric Conversion tool to translate your PTAN, the patient’s health identification number (HIC), or document control number (DCN) into the telephone keypad as an alternative to speaking.
  • Use the Name to Number Conversion tool to translate the patient’s name into the telephone keypad if you prefer keying the beneficiary’s name.
  • Listen to the initial prompts to ensure you are routed to the correct option. For example, if you are calling about physician services, such as lab or chiropractic services, say “B” or press 4 from the main menu.

Refer to this Part B Telephone Inquiry Quick Reference for details about how to get the information you want through the IVR system.

Also: Please sure to use the correct post office box number when sending provider enrollment information to Novitas. The address for Jurisdiction H (including Texas):

Novitas Solutions
Provider Enrollment Services
P.O. Box 890095
Camp Hill, PA 17089-0095

Published Feb. 11, 2013 


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