Tips for Choosing an Outside Billing Service

When contracting with an outside billing service, minimize your risk through the following measures:

  • Request a copy of the service's compliance plan;
  • Determine if the billing service has ever been investigated for fraud and abuse;
  • Ask if the service has periodic audits performed by an outside auditing firm;
  • Inquire about continuing education and training of billing staff;
  • Request three references of current medical practice clients, and call them to ask if they are satisfied with the company;
  • Inquire about the qualifications and certifications of the service's billing staff;
  • Have an attorney review the contract of engagement;
  • Request a redacted copy of the standard financial reports the service gives its clients, and
  • Ensure that the service has insurance coverage for errors and omissions.

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