Many practices report that they have high turnover rates for receptionists, which can affect practice operations as well as patients' perception of the practice. In today's medical practices, a lot more is expected from a receptionist than just a smiling face.
Their responsibilities can include accurate data entry, insurance verification, appointment scheduling, telephone triage, patient flow management, public relations and complaint resolution, while maintaining that friendly smile.
To attract and maintain a qualified receptionist, consider paying a higher than average salary and providing plenty of pats on the back for a job well done.
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