The Value of Patient Service

Recognizing the value of excellent patient service is a critical component of medical practices' success. What behavior is likely to aggravate patients the most?

 

  • Not being greeted or being ignored by front office personnel;
  • Rude telephone treatment: long or abrupt holds or unreturned phone calls
  • General disrespect of people's time such as long waits or overbooking

 

TMA Practice E-tips main page


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