Develop a No-Show Policy — and Use It

No-shows - patients who miss appointments - disrupt a practice and cause lost revenue. When developing office policies and procedures, include a no-show policy that addresses patient notifications and documentation in the patient's chart. Be sure to communicate a no-show policy in your practice brochure and to your staff.

Consider a progressive policy that will address initial no-shows with a gentle reminder of why keeping appointments is important. For the chronic no-show patient, consider implementing a service charge to help defray lost revenue caused by no-show appointments.

Periodically review your daily appointments to determine your no-show rate.

 

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