Thinking about outsourcing your billing?

Ask these questions when choosing a billing and collections company:

  • Does the company have a compliance plan? Ask for a copy of it to review. If the company doesn't have a plan, look elsewhere for billing and collections services.
  • What reports are generated on a daily and monthly basis? Make sure the reports will provide the information you need to manage your billing and collections process.
  • Ask for a list of references in your specialty. Call these clients to find out their level of satisfaction with the company.
  • What are the fees? Ask for a copy of the company's contract, and have it reviewed by an attorney.
  • Are the staff bonded? What is their level of billing experience?
  • How long has the company been in business?

Content reviewed: 3/23/2007

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