From Blue Cross Blue Shield of Texas: Electronic Medicare Crossover Claim Payment Issue
Blue Cross and Blue Shield of Texas (BCBSTX) is experiencing an internal system issue related to electronic Medicare Crossover claims and the delivery of payment. Find out more.
From Availity: Medicare Part B claim rejections
The following message was sent out by Availity:
Availity is working with Trailblazer and other Medicare entities on a technical issue that may affect your claims. This issue has resulted in erroneous claim rejections being returned on previously accepted and first-time submissions for claims submitted since the 5010 conversion on Jan. 1, 2012. This issue may continue to affect claims submissions moving forward.
While we are working swiftly on this issue to relieve the pressure on you, we understand your frustration and want to help you get paid as soon as possible. We have identified the appropriate actions you need to take:
- If you have received an acceptance response with a claim number on your DPR/DPT report, please ignore the duplicate rejection message on your subsequent DPR/DPT report. The first response is the valid response and you can use the claim number to check the status of the claim with the payer if necessary.
- If you have not received an acceptance response on your initial DPR/DPT but received the duplicate rejection message for a first time claim submission in the affected time span, please resubmit the rejected claims.
We are currently experiencing longer call times, as many people have multiple questions. While we understand your frustration, every call deserves our attention and explanations often require education and discussion. We anticipated your calls and increased our staff to serve you better. We also developed web resources, training tools and tip sheets for self-service when call wait times get too high.
Need more information?
Contact Availity Client Services at 1.800.AVAILITY (800.242.4548).